Our aim is to provide a friendly, speedy and highly professional service by putting you and your business first, especially in the settlement of claims. But queries or problems do arise and we would rather be informed of any difficulty than leave you dissatisfied.

If you have a complaint about your insurance or the handling of a claim you should in the first instance, contact Pet Business Insurance through whom this insurance was arranged at:

Glandore Business Centres Ltd
Fitzwilliam Hall
Fitzwilliam Place
D02 T292

Telephone: +353 1 574 2899

Email: info@petbusinessinsurance.ie

Complaints that cannot be resolved by the Customer Services Manager may in certain circumstances be referred to the Financial Services Ombudsman at:

The Financial Ombudsman Service
6 Earlsfort Terrace
Dublin 2
D02 W773

Telephone: +353 1 639 5600

Twitter: @OfficeOmbudsman

For complaints you can fill in the Financial Services Ombudsman complaints form below:

online complaint form

Further details will be provided on request and at the appropriate stage of the complaint process.

Email: info@petbusinessinsurance.ie

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