Our aim is to provide a friendly, speedy and highly professional service by putting you and your business first, especially in the settlement of claims. But queries or problems do arise and we would rather be informed of any difficulty than leave you dissatisfied.
If you have a complaint about your insurance or the handling of a claim you should in the first instance, contact Pet Business Insurance through whom this insurance was arranged at:
Pet Business Insurance
Telephone: 021 234 8006
If you are not satisfied and wish to make a formal complaint, you can do so at any time by referring the matter to us at
Amlin House, Parkway, Chelmsford, Essex CM2 0UR UK
If you remain dissatisfied with our decision or you have not received a decision within ten business days, you may, if you wish, refer your complaint to the Lloyd’s Country Manager for Ireland who will investigate and assess this complaint and provide you with a final response. The contact details are as follows.
Lloyd’s Country Manager
Lloyd’s Representative Ireland Limited
7/8 Wilton Terrace
Tel: +353 (0) 1 644 1000
Should you remain dissastisfied with the final response from Lloyd’s Country Manager for Ireland, you may be able to refer your complaint to the Financial Services Ombudsman(FSO). The contact details are as follows.
Financial Services Ombudsman
3rd Floor, Lincoln House
Tel: +353 (0) 1 662 0899
Fax: +353 (0) 1 662 0890
Further details will be provided on request and at the appropriate stage of the complaint process.